Refund & Cancellation Policy

Refunds on Hilingo Premium plans are processed by Central Business & Technology Inc. (Toronto, Canada) through our Canadian payment partner. You'll see the refund in your original payment method within 7 business days of approval.

Thanks for joining Hilingo. Subscriptions and refunds on the Platform are processed by Central Business & Technology Inc. (operating as Hilingo), an Ontario-registered corporation with its registered office at Office 680, 145 1/2 Church Street, Unit 5, Toronto, ON M5B 1Y4, Canada.

Every product and service we offer on Hilingo ships with a free trial. Because the products are digital and access is granted instantly, it is difficult for us to offer a refund or credit once a purchase is complete. We strongly recommend trying the free options below before you purchase a paid plan:

• Subscriptions — every new account gets free AI scoring credits so you can experience our AI feedback system before subscribing.
• Mock tests — your first full-length mock and your first sectional mock are completely free and fully scored, so you can verify our scoring, the exam interface and your system compatibility before paying.

If you still need a refund

We understand there may be situations where you want to cancel a purchase and request a refund. In that case, please note the following conditions:

• Cancellation requests must be sent to support@hilingo.com strictly within 30 minutes of completing your payment.
• Only requests sent to the email address above will be considered — requests on chat, WhatsApp or social channels will not be processed.
• Any email received later than 30 minutes after payment will not be considered and no refund will be processed.
• Mock tests that have already been started or completed cannot be cancelled or refunded — access, once granted, cannot be revoked.
• Mock tests unlocked using a promo code or unlock code cannot be refunded. To be eligible, the unlock code provided by the Hilingo team must not have been used by you or anyone else.
• Once your cancellation is accepted and processed, it may take up to 5 business days for the refunded amount to reach you.
• Refunds are processed only on the amount Hilingo actually receives. There is no guarantee that the exact amount will arrive back in your account, because third-party payment processors may charge fees or commissions on refunds.
• Hilingo is not responsible for any additional fees you incur while making payment (bank fees, currency conversion charges, international transaction fees, etc.) and these amounts will not be included in your refund.
• Refunds will not be processed for missing out on active promotions, discounts or limited-time pricing. Thanks for your understanding.

By proceeding with payment on Hilingo, you confirm that you have read and agreed to this Refund & Cancellation Policy.

Questions?

For anything related to billing, cancellation or refunds, email support@hilingo.com.